Customer resources

At BSD, we understand that the true value of software lies in implementation and support. As a subscriber, you have access to the best technical support in the A/E/C industry.

Click on a topic below to access free, unlimited support through BSD’s subscriber portal.

To access BSD’s centralized support library, simply log in with your SpecLink Cloud or SpecLive credentials.

Credentials are provided for current subscribers only. If you have a valid subscription to SpecLink-E, CostLink/AE or LinkMan-E and haven't received your login information, click here to register.

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Knowledge base

Access a centralized repository for information about our line of software products. Our knowledge base is not a static collection of information, but a dynamic resource that we continuously update. Search any topic in our portal to access all related articles.

Specifier’s library

To help make your specifications complete and accurate, BSD has compiled resources in our portal to help you learn about industry standards, document formatting, contracts, units of measure, and much more.

The Specifier's library includes articles on:

  • Reference materials for specifications
  • Specifying products
  • Producing a project manual
  • Supporting documents
  • Specifying courses

Download center and updates

Download all versions of SpecLink software, including SpecLink-E, CostLink/AE and LinkMan-E, via the subscriber portal. Need to check your version? Open SpecLink-E and click the file/about SpecLink-E button to see your version.

Technical support and webinars

BSD’s industry leading technical support is available by telephone, email and remote support for more complex issues. Customer support hours are Monday through Friday, 8:30 a.m. to 5:30 p.m. Eastern Time. Call (800)-266-7732. As a subscriber, you can also access weekly webinars that help you get the most out of your software.